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Student Affairs

Assistant Director, Student Outreach and Resource Center

Apply now Job no: 493669
Work type: Staff (Full-Time)
Location: Orlando, FL, Winter Park, FL
Categories: Student Outreach and Resource Center
Division: Student Affairs

Rollins is the best college in Florida, but don't just take our word for it. See what the experts are saying. Explore all of the ways Rollins is top ranked—from our academic excellence and expert faculty to our unparalleled campus and one-of-a-kind study abroad opportunities. 

For the 15th consecutive year, Rollins College has been named a “Great College to Work For”!

Be a part of the Rollins experience and find a place where you belong. Ready to join us?

Our Service 
Excellence Philosophy:

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Click here to learn more about our commitment to Service Excellence at Rollins College!

Benefits &

  • 25 Days - Paid Time Off (vacation, sick and personal time)
  • 10 Days - Paid Holidays
  • 5 Days - Paid College Closure Days
  • Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
  • 100% Employer-Funded Health Reimbursement Account ($125+/month)
  • 100% Employer-Paid Short & Long Term Disability Insurance
  • Domestic Partner Benefits
  • 11.5% Employer Retirement Contributions
  • Discounted On-Campus Dining Meal Plans
  • FREE On-Campus Parking
  • FREE Access to Campus Amenities (gyms, pools, library, sporting events and more)
  • FREE Full Tuition for Employees and their Families
  • Pet Insurance
  • 100% Employer-Funded Employee Assistance Program
  • Flexible Spending Accounts
  • Award-Winning Wellbeing Programs: Blue Rewards, Rally Dollars, Hinge Health Musculoskeletal Coaching
  • Plus More!

Additional Perks:

  • Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards
    and more)
  • FREE E-Training Courses & Professional Development Opportunities
  • IT Software & Laptop Discounts (Apple, Lenovo, and more)
  • College Bookstore Discounts 
  • Annual Service Awards & Recognition Programs
  • Plus More!

Rollins offers a competitive salary for this position that ranges from mid to high 40s annually, dependant on experience, along with our generous benefits package! Click here to review our full benefits package.

Position Summary:

The Assistant Director is a key member of the Student Outreach and Resource Center, formally known as
Student and Family Care. This position plays a vital role in supporting the overall functioning of the office and
ensuring inclusive student care support and outreach. A commitment to student development, student
success, experiential learning, and DEIB is essential. A high level of student interaction is also required.

**The Assistant Director will work non-traditional set hours extending past 5pm EST, to
accommodate student availability and actively engage in diversity, equity, inclusion, and
belonging efforts across campus. Candidate will have flexibility in scheduling set hours, between
the hours of 10am EST and 8pm EST, Monday-Friday.**

Primary Responsibilities

  • Leadership Administration
    • Supervise and train the department’s graduate assistant.
    • Lead programming efforts conducted by the graduate assistant to connect and engage with students.
    • Provides coordination and oversight of retention cases, preparing and managing case files of students considering transitioning out of the College and manage retention intervention plans determined by the retention team, ensuring follow through and resolution.
    • Provide oversight of the Rollins Student Emergency Fund for students experiencing unexpected financial hardships.
  • Case Management and Support Services
    • Autonomously manage a caseload of students with complex needs and conduct reports.
    • Makes independent decisions, exercising sound professional judgment, in responding to student crises and/or in developing student case management plans.
    • Implements non-clinical interventions to provide care, support and resources for students.
    • Work in collaboration with the Associate Director on case files assessed at a high risk level and manage the care intervention plan determined by the Care Team.
    • Work a set schedule into the evenings after 5pm, to accommodate student schedules and ensure accessibility for those in need of support outside regular business hours.
    • Engage with students from underrepresented and marginalized communities, advocating for their needs and connecting them with appropriate support services and resources.
    • Contact and collaborate with other College departments to expedite resolution of problems.
    • Contact parents and family members to mobilize family support for the students’ needs.
    • Provide referrals to support services within the college, as well as community agencies as appropriate.
    • Provide additional follow-up and outreach to students after initial concerns have been addressed.
    • Assist with daily correspondence and communication with students.
    • Communicate class absences to relevant college partners when appropriate.
    • Assist in the student transition processes including general leave, withdrawal, and reinstatement processes.

  • Outreach Services
    • Conduct outreach and training efforts for students, faculty, and staff regarding the Student of Concern referral process.
    • Collaborate with the Associate Director to develop long-term strategic plans for outreach and support initiatives.
    • Serve as a liaison between faculty, staff, and students to support student cases.
    • Serve as a liaison and on campus-wide committees for the department regarding outreach and support services for students.
    • Stay abreast of best practices, trends, and emerging issues in higher education, diversity, equity, inclusion, belonging, and student affairs.
    • Participate in ongoing professional development activities and seek opportunities to enhance knowledge and skills in non-clinical case management, student affairs, and higher education administration.

Minimum Qualifications & Education: 

  • Bachelor’s degree in student personnel, higher education administration or related field.
  • One to three years of additional job-related experience.
  • Experience managing response to crisis situations.
  • Experience working as part of case management support team.
  • Experience working with Maxient or other case management database.

Preferred Qualifications:

  • Master’s degree in student personnel, educational leadership, counseling, or a related field.

Knowledge, Skills & Abilities:

  • Demonstrated success as a strong strategic thinker, a solid organizer, and an excellent communicator to numerous audiences, including students, senior administration, faculty, and staff.
  • Strong analytical and problem-solving skills.
  • Enthusiastic, self-directed, high-energy, and collaborative leadership style.
  • Thorough knowledge of business English, spelling, and grammar.
  • Knowledge and practice of organizational and time management skills.
  • Ability to use tact and good judgment in resolving work problems and dealing with the public, students, and staff.
  • Oral and writing skills sufficient to maintain and update files, logs, reports, and correspondence.
  • Math computational skills sufficient to perform basic accounting functions.
  • Strong computer skills including use of Microsoft Office Products, and case management software systems.
  • Ability to work independently and handle confidential material.

Work Environment:

  • Campus-based, front-facing customer service position, working in a community/field environment.
  • Work requires visual strain and regular use of a computer.
  • Able to work flexible hours which includes evenings and weekends as needed.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

  • Resume
  • Cover Letter

Screening of applicants will begin immediately.

About the Student Outreach & Resource

The Student Outreach & Resource Center serves as a safe setting to listen to student and parent concerns related to navigating college life. Our office is a resource for families, faculty, and staff in supporting students in a holistic way using the Nine Dimensions of Wellness: physical, emotional, social, occupational, creative, intellectual, spiritual, environmental, and financial.

Click here to learn more about the Student Outreach & Resource Center at Rollins!

About Rollins College:

Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. to learn more, please click here.

Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities. 

FLSA Status:


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