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Job
Summary:
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Reporting to the Director of Management and Executive Education (M&EE), the Assistant Director is a collaborative leader who oversees the development and implementation of complex educational programs created for our global clients. As the demand for continuous learning and upskilling in the professional marketplace rapidly grows, you’ll work alongside the M&EE team and faculty from the Crummer Graduate School of Business to create impact for organizations and individuals across all industries.
Key Responsibilities
- Client Management and Retention: Assists in all aspects of program sales and new business development, including:
- Partner with the Director of M&EE and Director of Strategic Partnerships on calls with prospective clients to move relationships forward
- Conducts needs assessments with potential clients
- Recommend program offerings and create custom proposals that are in alignment with department strategic and revenue goals
- Act as program manager or key partner relationship manager on assigned programs (See Program Execution Oversight section)
- Solicits additional business from current clients
- Program Execution Oversight: Performs a range of activities as program manager for selected M&EE programs including:
- Schedules program dates and faculty availability
- Manages client relationships before, during, and after programs
- Monitors program enrollment
- Ensures completion of faculty appointment letters
- Work with staff and Center Operations team to review (and manage) program logistics, materials, catering, and audio-visual/technology needs
- Provide facilitation and/or monitoring of select programs and events
- Collect and report on program participant feedback (e.g., facility, faculty, content, delivery, technology, etc.)
- Facilitate post-program feedback review session with client
- Marketing and Public Relations: In partnership with our marketing team, develops, implements, and assesses marketing and public relations strategies and plans for M&EE programs to meet attendance goals—adjust strategies as needed to achieve desired outcomes:
- Stays up to date with relevant marketplace and industry news to help identify trends and potential business opportunities
- Assists with website and marketing content creation and maintenance activities
- Help maintain social media accounts for M&EE
- Updates and maintains client and prospect database
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Minimum Qualifications & Education:
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- Bachelor’s Degree or equivalent combination of education
- Three years of job-related experience, including program development and/or project management
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Preferred Qualifications:
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- Experience in instructional design
- Membership in training or organizational development-related professional organization (e.g., ATD, SHRM, GoodNetwork)
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Knowledge, Skills, and Abilities:
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- Familiarity with experiential learning and emerging trends in learning and development
- Knowledge of marketing methods and principles
- Knowledge of the sales process
- Knowledge of training theory including needs assessment, instructional design, and training methodologies
- Uses high-quality, professional oral and written skills to initiate routine correspondence and to maintain and update files, logs, and reports
- Interpersonal and communication skills – ability to facilitate training/meetings
- Knowledge and practice of effective customer service skills, both virtually and in-person
- Proficiency with PC and related software
- Knowledge and practice of organizational and time management skills
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Work Environment:
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- Campus-based, front-facing customer service position, working in an office environment
- Regular use of a computer and databases
- Must be able to work flexible hours which include evenings and weekends
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Instructions to Applicants:
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To apply, please submit an application and upload the following materials:
- Resume
- Cover Letter
Screening of applications will begin immediately and continue until the position is filled
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About Crummer Graduate School of Business:
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The mission of the Crummer Graduate School of Business at Rollins College is to develop global business leaders and innovators through a high quality, integrated, experiential education that prepares them to add significant value to their organizations and communities. Through their drive to bring this mission to life, the Crummer Graduate School of Business at Rollins College has been recognized nationally and internationally by some of the most well-respected organizations in the business world. A graduate business degree should do more than provide you with credentials. It should equip you with connections and resources for life - that is the Crummer Advantage.
Click here to learn more about the Crummer Graduate School of Business!
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Diversity & Inclusion at Rollins:
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Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. To learn more, please click here.
Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities.
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Our Service
Excellence Philosophy:
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At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.
Click here to learn more about our commitment to Service Excellence at Rollins College.
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Rollins is the best college in Florida, but don't just take our word for it. See what the experts are saying. Explore all of the ways Rollins is top ranked—from our academic excellence and expert faculty to our unparalleled campus and one-of-a-kind study abroad opportunities.
For the 15th consecutive year, Rollins College has been named a “Great College to Work For”! Be a part of the Rollins experience and find a place where you belong. Ready to join us?
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Benefits & Perks:
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- 25 Days - Paid Time Off (vacation, sick and personal time)
- 10 Days - Paid Holidays
- 5 Days - Paid College Closure Days
- Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
- 100% Employer-Funded Health Reimbursement Account ($125+/month)
- 100% Employer-Paid Short & Long Term Disability Insurance
- Domestic Partner Benefits
- 11.5% Employer Retirement Contributions
- Discounted On-Campus Dining Meal Plans
- Free On-Campus Parking
- Free Access to Campus Amenities (gyms, pools, library, sporting events, and more)
- Free Full Tuition for Employees and their Families
- Pet Insurance
- 100% Employer-Funded Employee Assistance Program
- Flexible Spending Accounts
- Award-Winning Wellbeing Programs: Blue Rewards, Rally Dollars, Hinge Health Musculoskeletal Coaching
- Plus More!
Additional Perks:
- Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards, and more)
- Free E-Training Courses & Professional Development Opportunities
- IT Software & Laptop Discounts (Apple, Lenovo, and more)
- College Bookstore Discounts
- Annual Service Awards & Recognition Programs
- Discover what it's like to live in Orlando: Live, Work, Play and Learn
- Plus More!
Rollins offers a competitive salary, along with our generous benefits package! Click here to review our full benefits package.
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FLSA Status:
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Exempt
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Service Months:
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12
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