Careers

Strategic Data & Technology Manager

Apply now Job no: 492947
Work type: Staff (Full-Time)
Location: Winter Park, FL
Categories: Advancement Services
Division: Institutional Advancement

FLSA Status:

Exempt

Service Months:

12

Position Summary:

Reporting to the Senior Director of Advancement Services, the Strategic Data & Technology Manager plays a critical role in the success of the Division of Institutional Advancement (IA). Serves as the subject matter expert for IA's data, technology and information systems and  provides, in a timely manner, data files and reports to meet the ongoing management, program planning, and communication needs of the IA as well as other campus partners who have a desire to engage with alumni, donors, and other data managed by IA.

Designs, develops, maintains, and enhances systems to improve operations to meet the current and future needs of the division. Such support will be in the form of fully automated solutions, ad hoc reporting, and database integrations. Develop procedures and solutions to ensure the quality of the data in these information systems; partner with senior management to determine organizational information and reporting needs; generate and/or maintain reports or data dashboards illustrating overall as well as unit specific results; and develop and produce performance reports for constituent engagement and fundraising operations.

Study data and employ data mining, predictive modeling, forecasting, and/or statistical analysis techniques to provide information, knowledge, and tools that support the College in achieving its private fundraising goals, as well as provide assessments of program effectiveness. Conducts regular review and analysis of existing reports and tools. Serve as technical liaison to Information Technology partners relative to the implementation and maintenance of the alumni and donor management CRM in addition to serving as technical representative on behalf of IA in discussions with vendors and other departments on issues relating to business needs. The Strategic Data and Technology Manager directly manages the Business Intelligence Analyst.

Primary responsibilities include: 

  • Analyzes, develops, and maintains quality control in management of advancement information to ensure data integrity. Recommend, create and monitor new audit queries to promote accurate and complete data management.
  • Leads project planning process including inception, technical design, development, testing and delivery of BI solutions.
  • Work closely with campus analytics liaison, internal stakeholders and IT to turn data into critical information that can be used to make sound business decisions
  • Recommends executives on how BI (processes, practices and technologies) play a critical role in achieving advancement business goals.
  • Represent advancement services in institution-wide data governance and provides domain expertise on various team projects across campus.
  • Explores the donor data and discovers patterns, meaningful relationships, anomalies and trends.
  • Performs analysis for a wide range of requests using data in different formats and from various platforms.
  • Leads end user training and documentation efforts.
  • Aligns BI technologies with strategic initiatives.
  • Responsible for managing reporting softwares like Argos and Tableau for the Division of Institutional Advancement; recommend and design reports and other tools to increase self-sufficiency for IA data users.
  • Experience in reporting and analytics, and ability to analyze, forecast, and present data in a meaningful way for operational and business planning; familiarity with complex relational databases and ability to design reports from databases. Create measures, translating data requests into accurate reflections of performance, and creating robust reporting tools to manage performance and support the strategic planning and operational effectiveness of key programs, including annual giving, major gifts, planned giving and alumni relations/engagement.
  • Develop advancement systems annual plan and objectives for the Advancement Services team.
  • Serve as a lead partner in the imminent CRM conversation with strong project management and accurate and timely follow through of deliverables.
  • Assess the Rollins landscape and industry trends to recommend technology solutions, plans and strategies to maximize efficiency and programmatic opportunities of the Advancement division’s current technologies and implement new technologies.
  • Oversee the accurate, legal, and useful collection and storage of data to provide the Advancement division, campus, and alumni/donors access to accurate information in a timely fashion. The position will also proactively assess data sets to identify key metrics that will help predict strategies to successfully enlist higher numbers of donors and growth in contributions.
  • Serve as a strategic partner and IA liaison to the Information Technology department and to Institutional Analytics. In addition, manages relationships with vendors relating to advancement reporting and systems.
  • Provide data/systems on-boarding for new hires within IA, providing technology-related training (especially on Banner and Argos) as needed.
    Maintain familiarity with CASE Reporting standards for all advancement reporting and accurate survey completion.
  • Create and maintain current technical documentation and provide oversight for the development and currency of user manuals and guidelines; present and train end-users on systems utilizing this documentation.
  • Nurture a strong customer service ethic among members of the AS team; seek feedback from internal customers and drive constant improvement. Collaborate with colleagues to achieve excellent cross-team communication and collaboration on shared projects and initiatives.
  • Responsible for all external reporting of fundraising results, thorough knowledge of CASE and VSE reporting guidelines, as well as UPMIFA endowment management policies.
  • Act as a consultant to help teammates and stakeholders gain knowledge from the information provided to support decisions.
  • Collaborate with users and departments to understand their objectives and goals to better insure meeting informational needs.
  • Manage special projects as assigned on a regular basis.
Education and Experience Required

 

  • Bachelor’s degree with five years of database management, project management, programming and data analysis experience, preferably in a fundraising environment; knowledge of computer programming, system analysis and design, data exchange methodologies.
  • Requires minimum of five years of job-related experience, with progressive management responsibilities preferred.
  • Experience in higher education and/or non-profit organization is preferred.
  • Proficiency in database management systems and SQL coding.
  • Experience in CRMs like Banner Advancement.
  • Expertise in Microsoft Office preferred.
    Experience working with major fundraising products/platforms such as Ellucian Banner, Raisers Edge, Salesforce, or similar constituent database preferred.
  • Prior experience in a database conversion strongly desired.
  • An understanding of the advancement process and fundraising terminology strongly preferred.
  • Experience with Tableau or other business intelligence tool preferred.
  • Ability to handle confidential information, maintain and update files with high degree of accuracy, and sensitivity to the importance of stewardship and donor relations.
  • Strong organizational and analytical skills; detail-oriented; ability to set priorities and manage time effectively in a deadline-driven environment.
  • Strong verbal and written communication skills; thorough knowledge of business English, spelling, and grammar.
  • Strong critical thinking and problem-solving skills to manage complex information, assess problems, and develop effective solutions; demonstrated experience and ability to produce high-quality reports and documentation.
  • Strong interpersonal skills; ability to work well with donors, prospects, business executives, as well as Rollins faculty, administrators, staff, and students.

Special Instructions to Applicants:

To apply, please submit an application and upload the following materials:

  1. Cover Letter
  2. Resume

Rollins offers a competitive salary plus generous benefits package featuring comprehensive health insurance coverage, generous paid time off, retirement savings plan with 11.5% employer contribution, full tuition waiver after one year for employees, spouses, domestic partners and dependents.

Screening of applications will begin immediately and continue until the position is filled.

Our Values:

 

Rollins seeks to foster and to model a campus environment that is welcoming, safe, and inclusive to all of our administrators, faculty, staff, and students. We view differences (e.g. nationality, race, gender, age, sexual orientation, socioeconomic class, physical ability, learning styles, perspectives, etc.) not as obstacles to be overcome but as rich opportunities for understanding, learning, and growth.

Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities. 

 

Advertised: Eastern Daylight Time
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