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Enrollment Management

Financial Aid Counselor/Associate Director

Apply now Job no: 493591
Work type: Staff (Full-Time)
Location: Orlando, FL, Winter Park, FL
Categories: Financial Aid
Division: Enrollment Management and Marketing

Rollins is the best college in Florida, but don't just take our word for it. See what the experts are saying. Explore all of the ways Rollins is top ranked—from our academic excellence and expert faculty to our unparalleled campus and one-of-a-kind study abroad opportunities. 

For the 15th consecutive year, Rollins College has been named a “Great College to Work For”! Be a part of the Rollins experience and find a place where you belong. Ready to join us?

Our Service 
Excellence Philosophy:

 

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Click here to learn more about our commitment to Service Excellence at Rollins College!

Benefits & Perks:

  • 25 Days - Paid Time Off (vacation, sick and personal time)
  • 10 Days - Paid Holidays
  • 5 Days - Paid College Closure Days
  • Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
  • 100% Employer-Funded Health Reimbursement Account ($125+/month)
  • 100% Employer-Paid Short & Long Term Disability Insurance
  • Domestic Partner Benefits
  • 11.5% Employer Retirement Contributions
  • Discounted On-Campus Dining Meal Plans
  • Free On-Campus Parking
  • Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
  • Free Full Tuition for Employees and their Families
  • Pet Insurance
  • 100% Employer-Funded Employee Assistance Program
  • Flexible Spending Accounts
  • Award-Winning Wellbeing Programs: Blue Rewards, Rally Dollars, Hinge Health Musculoskeletal Coaching
  • Plus More!

Additional Perks:

  • Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards and more)
  • Free E-Training Courses & Professional Development Opportunities
  • IT Software & Laptop Discounts (Apple, Lenovo, and more)
  • College Bookstore Discounts 
  • Annual Service Awards & Recognition Programs
  • Discover what it's like to live in Orlando: Live, Work, Play and Learn
  • Plus More!

Rollins offers a competitive salary, along with our generous befits package! Click here to review our full benefits package.

Job
Summary:

Few investments in life are as monumental as that of a college education. As such, no other investment promises the lifelong dividends the right college education promises. At Rollins, we believe that value is everything and the Office of Financial Aid is dedicated to providing the tools and resources necessary to help you invest in a Rollins education.

The Office of Financial Aid at Rollins College seeks a financial aid professional at the level of a counselor or associate director depending on qualifications. This position must be skilled in evaluating financial aid applications and identifying all available funding options for students. This includes grants, scholarships, loans, and work-study programs. By maximizing aid packages, this role helps to reduce financial barriers and increases student access to higher education. The Financial Aid Counselor/Associate Director position is a vital function in supporting students and ensuring compliance.


Essential Job Functions

  • Counsels, advises, and awards students and families about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and many other questions.
  • Use a significant amount of discretion in determining award increases, dependency overrides, and satisfactory academic appeal decisions.
  • Meet with parents and students to discuss financial aid awards.
  • Meet with Service members and other students using VA education benefits to clearly explain all available financial aid options before administering private student loans.
  • Works with the Veteran Service Coordinator to gain a working knowledge of education benefits available to Service members and their families.
  • Confirm and award Veteran Administration Yellow Ribbon awards. Reconciles the award amounts in conjunction with the Rollins VA Certifying Representative.
  • Provide complete explanation and instruction to students regarding the ability to refuse, decline, or adjust the loan amount.
  • Technical lead for data loads, reporting, and running of daily processes.
  • Assist with developing reports within Microsoft Access and Argos which audit financial aid data for accuracy and completeness, ensure compliance, and better predict traffic flow within the office.  
  • Primary website contributor and editor.
  • Assist with reviewing tax returns and other verification documents to determine aid eligibility and make awards within guidelines.
  • Assist with other financial aid activities such as outreach, reporting, and monitoring.
  • Establish and adhere to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
  • Exercise initiative to make recommendations for continual process improvement within the Office of Financial Aid.
  • Identify and recommend changes in processes to better expedite the financial aid process.

Minimum Qualifications
& Education:

  • College degree.
  • A minimum of one year of job-related experience.

Preferred
Qualifications:

  • Bachelor’s degree from an accredited University or College.
  • Experience working in higher education.

Knowledge, Skills, & Abilities:

  • Knowledge of institution, state, and federal financial aid regulations and procedures
  • Thorough knowledge of business English, spelling, and grammar.
  • Knowledge and practice of organizational and time management skills.
  • Proven customer service experience and communication skills.
  • Ability to effectively communicate.
  • Proficiency with personal computers and software for word processing, spreadsheet, and database management
  • Ability to maintain and update files and records with a high degree of accuracy.
  • Ability to analyze information and exercise sound judgment in determining eligibility for financial aid.
  • Ability to interpret and understand complex instructions and regulations.

Work Environment:

  • Campus-based, front-facing customer service position, working in an office environment.
  • Regular use of a computer and databases.
  • Flexible scheduling, including evenings and weekends required for presentations, high school college nights, and information sessions.

Instructions to Applicants:

To apply, please submit an online application and upload the following materials:

  1. Cover letter
  2. Resume

Diversity & Inclusion at Rollins:

 

Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. To learn more, please click here.

Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities. 

FLSA Status:

Exempt

Service Months:

12

Advertised: Eastern Standard Time
Applications close:

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