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Academic Affairs

International Student & Scholar Services Graduate Assistant

Apply now Job no: 493654
Work type: Student (Graduate Assistant)
Location: Orlando, FL, Winter Park, FL
Categories: International Programs Office
Division: Student Affairs

Position Summary:

The Graduate Assistant in the Office of International Student & Scholar Services will contribute to the mission of the office which is providing programs & services that contribute to the thriving of our international students and scholars in their successful adjustment to life in the U.S. and at Rollins, as well as their compliance with immigration responsibilities.

Anticipated Employment Dates: 08/26/2024 - 05/06/2025

Primary Responsibilities

  • Coordinates and performs front office support, including walk-ins, phone inquiries, and scheduling of appointments, while serving as a reliable source of information on Rollins departments and procedures.
  • Provides support for logistics for programs/activities such as International Student Orientation, workshops, monthly social and immigration programs, International Education Week, etc.
  • Assists in the processing and emailing of immigration documents.
  • Manages Social Media accounts.
  • Manages marketing of student programming.
  • Assists with International Student Orientation and International Education Week preparations.
  • Manages student request forms processing: preparation of letters, Banner registration checks, USCBP entry record check; scanning and uploading of docs to OnBase.
  • Answers basic immigration questions and prepares student immigration paperwork.
  • Performs basic data analysis to prepare ad hoc reports or presentations.
  • Creates and updates handouts, publications, web pages, databases, etc.
  • Manages the Academic Warning outreach email process.
  • Manage the email account and main phone line.
  • Assists in tracking health insurance enrollment and performs semester audits to ensure student coverage.
  • Maintains budget spreadsheet.
  • Supports assistant director on the coordination and implementation of the International Peer Advisor program.
  • Assists assistant director and director with assessments.

Position Information:

Supervisor Name and Department: Jenifer Ruby, International Student & Scholar Services

Scheduled Hours: Flexible, within 9:00am - 5:00pm

Work Environment: Office environment requiring sitting for extended periods of time, traveling across campus, and occasions bending/lifting/twisting.

Pay: The hourly pay rate is $15/hr. and there are no benefits associated with this position.

Anticipated Learning Outcomes:

We view our Graduate Assistants as professionals in training with high levels of responsibility. We are committed to their development by offering robust work & learning experiences that allow them to expand their skill set and professional networks. Students serving in this position are expected to develop and enhance the following NACE Career Readiness Competencies and skills:

  • Intercultural Competency
  • Project Management
  • Communication Skills
  • Understanding of student visas and immigration regulations
  • Database Management
  • Customer Service

Qualifications and Skill Sets:

The Graduate Assistant serving in this position must demonstrate a strong work ethic, a high degree of initiative, dependability and personal accountability, adaptability, and the ability to work both independently and in teams. Additional skills and aptitudes include:

  • Bachelor’s degree required.
  • Two or three years of office experience, preferably in a university, non-profit, or law office setting (preferred).
  • Fluency in or familiarity with a second language (preferred).
  • Knowledge of or interest in learning international student immigration regulations.
  • Strong computer skills in a PC/Windows environment, including word processing (Word), spreadsheets (Excel), database management (Access), presentation software (PowerPoint), administrative computer systems (Banner), Internet and electronic mail.
  • Demonstrate organizational ability, attention to detail, and ability to perform multiple tasks and work efficiently in a busy office.
  • Excellent interpersonal skills and cross-cultural sensitivity.

Education Requirement:

Candidates interested in this role must be actively enrolled or incoming Rollins graduate students. Pending the hiring offer, new student employees (who have not worked at the college within the last two years) will need to complete new hire documents.

Instructions to Applicants:

To apply, please submit an application and upload the following materials:

  • Cover letter
  • Resume
  • Fall semester class schedule and availability

Screening of applications will begin immediately and continue until position is filled. 

Our Service 
Excellence Philosophy:

At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.

Click here to learn more about our commitment to Service Excellence at Rollins College!

Diversity & Inclusion at Rollins:


Rollins is committed to fostering a diverse and inclusive campus community, and the College celebrates the open exchange of ideas within a climate of civility and mutual respect. We view differences—from race and ethnicity to sexual orientation and political perspectives—as rich opportunities for understanding, learning, and growth. To learn more, please click here.

Through its mission, Rollins College is firmly committed to creating a just community that embraces multiculturalism; persons from historically under-represented minority groups are therefore encouraged to apply. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by federal, state, or local law, in its educational programs and activities. 

FLSA Status:


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